Who we are and who we support
We are a team of Development Workers from Health in Mind. We are a commissioned third sector organisation working in partnership with Midlothian Health and Social Care Partnership.
We support people aged 18 to 65 who are registered with a GP in Midlothian and who want help with mental health or wellbeing concerns, such as feeling low, anxious, stressed, or overwhelmed.
Support we offer
When you contact our service, you will first leave a voicemail with your name and contact number. An administrator will return your call as soon as possible. They will have a short, confidential conversation with you and ask for your name, date of birth, address, and GP surgery so that we can book you in for a MAP appointment. The administrator will also talk through available appointments and arrange a time that works for you.
Your MAP appointment
Your appointment will be with a Health in Mind Development Worker and:
- Is available Monday to Friday
- Can take place over the phone or in person, depending on your preference (in person appointments are currently available in Dalkeith, Penicuik, and Bonnyrigg)
- Lasts up to 45 minutes
During your appointment, the MAP worker will:
- Talk with you about how you are feeling and how this is affecting your day-to-day life
- Help you explore what support might be most helpful for you
- Provide information about local services, groups, and activities
- Support you to access other services, if needed
Guided self-help
Some people may also be offered up to four sessions of guided self-help. Guided self-help is short term support to help you manage your mental health and wellbeing.
A worker will support you to learn practical tools and techniques that you can use in everyday life.
Your MAP worker will talk this through with you and agree next steps together.
How to access the service
- Our service is for people aged 18 to 65 who are registered with a GP in Midlothian
- You do not need a referral from your GP or any other professional
- You can contact us directly whenever you feel you need support
How long you might wait to be seen
When you contact the Midlothian Access Point service, you will first leave a voicemail with your name and contact number. An administrator will return your call within two working days.
Most people are expected to be offered a first appointment within three weeks of contacting us. At present, most people are seen within this time. We will keep you updated if waiting times change.
If you feel that your mental health or wellbeing gets worse while you are waiting, you can contact your GP or NHS 24 on 111 for urgent support.
Confidentiality
We follow strict confidentiality rules. How your information is used will be explained and discussed with you.
Accessible information
We aim to make our services and information accessible to everyone.
If you need this information in a different format, such as large print, braille, audio, or Easy Read, or in another language, please let us know.
If you need communication support, such as a British Sign Language interpreter, you can contact The Big Word on 0800 757 3100 or use Contact Scotland BSL at contactscotland-bsl.org
For telephone interpreting, we use Language Line. We will do our best to provide information and support in a way that meets your needs.
Contact and hours
- Midlothian Access Point
- You can leave a voicemail at any time
- Appointments are available Monday to Friday, by phone or in person
- Phone: 0777 956 5607
If you need urgent mental health support outside these hours, you can contact NHS 24 on 111.
Working with us – our principles
Our values are at the core of everything we do.
- We work with compassion, so people feel valued and supported to live the life they want.
- We act with integrity, doing the right thing and working ethically at all times.
- We treat everyone with respect.
- We are committed to recognising and supporting the potential of people using our services, our colleagues, and our volunteers.
- We take an inclusive approach and work to remove barriers that can make it harder for people to access mental health and wellbeing support. We involve people who use our services, volunteers, and colleagues in leadership and decision making.
What this means for you
- You will be treated with dignity, respect, and compassion.
- You will be listened to and involved in decisions about your support.
- We will work at your pace and focus on what matters to you.
- We will support you to access help in a way that feels right for you.
Service feedback
If you would like to give feedback, raise a concern, or make a complaint about this service, you can contact us:
Email: hello@health-in-mind.org.uk
Phone: 0131 225 8508
Post: Health in Mind, Suite G2, Links House, 15 Links Place, Edinburgh, EH6 7EZ
Giving feedback or making a complaint will not affect the support you receive.
Our service is monitored by Midlothian Health and Social Care Partnership. We use feedback and performance information to help improve what we do.
