Who we are and who we support
We are a team of mental health practitioners from Midlothian Health and Social Care Partnership and Penumbra. We provide short-term support for adults in Midlothian who are experiencing mental distress or crisis.
Support we offer
When you contact our service, you will speak with a mental health practitioner. We’ll have a short, confidential conversation to understand what you’re going through and how we can support you.
We will work with you to create a support plan. We can offer a range of help, including:
- Connect you with local community resources, like peer support groups, volunteering, or help returning to work.
- Help you find other local services or charities if you need more specific or longer-term support.
- Refer you to the Distress Brief Intervention (DBI) service, if it’s right for you. DBI offers up to 14 days of short-term support to help you manage emotional distress and find longer-term help.
- Support you to set goals and build strategies to manage your wellbeing and strengthen your resilience.
- Offer practical advice with everyday tasks that may feel overwhelming when you’re struggling.
How to access the service
- Our service is for anyone aged 18 and over who lives in Midlothian.
- You don’t need a referral from your GP or any other professional.
- You can contact us directly whenever you need support.
How long you might wait to be seen
When you call the Mental Health and Resilience Service, you will speak directly with a mental health practitioner. We will listen to what you need and aim to agree a support plan within an hour of your call.
If you are referred to the Distress Brief Intervention (DBI) service, you will receive a wellbeing check-in from a practitioner within 24 hours. Most people then have their first support session within five days of that check-in.
Confidentiality
We follow strict NHS confidentiality rules and will always explain how your information is used.
Accessible information
We aim to make our services and information accessible to everyone.
If you need this information in another format (such as large print, braille, audio, or Easy Read), in another language, or if you need communication support (such as a British Sign Language interpreter), please contact: The Big Word – Tel: 0800 757 3100, or for communication support – contact : contactscotland-bsl.org
For quick telephone interpretation services – contact: https://www.languageline.com/en-gb/interpreting/on-demand/telephone
We will do our best to provide the information in a way that meets your needs.
Contact & hours
- Mental Health and Resilience Service
- Monday–Sunday 08:00–20:00
- Phone: 0800 118 2962
- Out of hours support: please call NHS 24 111
Working with us – our principles
| Our Promise | What that means for you |
| Collaboration | You, your carers (if you wish) and staff plan care together from day one. |
| Recovery focused | We focus on helping you live a meaningful life with or without symptoms. |
| Self-Management | We share information and support to help you stay in control of your health and wellbeing. |
| Trauma Informed | We understand how past trauma can affect and will respond sensitively, avoiding further harm. |
| Rights Based | You have the right to be treated with dignity, respect and to make informed choices. |
Service Feedback
If you would like to provide a compliment, raise a concern, or make a complaint about this service, please visit: https://www.nhslothian.scot/yourrights/patient-experience-team-tell-us-about-your-experience/
Our service is monitored by Midlothian Health and Social Care Partnership. We use feedback and performance data to keep improving what we do.
