New Midlothian mental health helpline launched  

01 August 2022

Midlothian Health and Social Care Partnership have launched an innovative new compassionate wellbeing service for people struggling with their mental health and/or mental health distress. 

This service is open to everyone aged 18 to 65 across Midlothian, The Midlothian Mental Health and Resilience Service (MHARS) offers practical and emotional support through a free confidential number. 

Open seven days a week from 8 am to 10 pm, the service can be accessed without a referral from a doctor or other health professional by calling 0800 118 2962. 

MHARS has been designed to support users by helping to reduce distress and feelings of overwhelm, and by offering practical advice towards more positive mental wellbeing.  

Callers to the helpline can expect a brief initial conversation with a mental health practitioner to gather information about the current situation before a further call back from a mental health professional within an hour to help address any immediate crises and take further steps to deal with longer-term issues. 

Designed so that support can be tailored to meet the needs and choices of everyone, the process helps callers explore what matters most, helping them identify and develop achievable goals, plans and strategies to improve wellbeing and realise their potential. 

Mental Health Practitioners have a wealth of local knowledge and can help connect callers to relevant community resources, services, and activities. Support can additionally be tailored to include important people such as carers, family, friends and other partner agencies. 

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