Midspace consultation: what we did

13 August 2021

Thank you for taking part in the consultations for the redevelopment of Midspace. This page shows how your ideas and suggestions have shaped the new website.

Barriers to accessing

People don’t know about Midspace

To tackle this, we will be promoting this service more effectively throughout Midlothian and via social media channels.

Thank you to your brilliant suggestions for how we should promote Midspace. This included linking in with GPs and other health professionals, trusted organisations, Citizens Advice Bureau (CAB), college support services and at work settings.

Please help by promoting us with your family, friends and networks by sharing one of our graphics online.

By promoting Midspace you’ll help us to reach more people living and working in Midlothian. We want all adults across Midlothian to know where they can go to find mental health and wellbeing information and support.

Download graphics here: www.midspace.co.uk/about-us

If you would like us to send you any printed promotional materials, please get in touch by email Julie at julie.huggan@health-in-mind.org.uk

People can have difficulties accessing the internet and some don’t have IT skills

We will continue to link in with local organisations that support individuals to access information online.

Midspace has been created so that all pages are print-friendly too – this means that professionals, friends and families can print and share information.

We have also added a page on support using digital to help you access Midspace.

If your organisation can provide digital equipment to people in Midlothian, we would love to hear from you so we can promote the important work you do. Please get in touch with Julie at julie.huggan@health-in-mind.org.uk.

The navigation wasn’t clear and the design was poor

It was highlighted during the consultation that the previous design needed improvements. We have adapted the design to be more user friendly and easier to navigate. We are consistent throughout the website and the layout is simple and clear so you will be able to find the information you need quickly.

There’s missing or outdated information

We will work closely with service providers in the area to make sure the information stays accurate.

We have rigorous processes for updating the website, so the information you are accessing is correct to the best of our ability.

We also have an exciting new feedback function on Midspace. (see image to your right). This allows you to send us feedback in real-time. It is a simple thumbs up/down feature with a comment box. You can let us know whether the page was helpful and if the information was correct. We then receive an alert and can act on the information received.

In regards to missing content, we have taken the time to map out services in Midlothian. We have reached out to a wide range of organisations to get their up-to-date service details for Midspace and currently have over 80 services listed in our directory. We are continuing to grow this area of the website so please get in touch if you know of services that would be suitable.

The information isn’t clear and it’s not easy to read

When working on the website’s content, we have kept the language simple and accessible. Additionally, we aim to communicate on Midspace in a friendly, welcoming and supportive tone.

We aim to explain any jargon used and will always write out acronyms in full.

This along with our new design and layout, information will be easier to understand and you will be able to find the information you need when you need it.

Our new brand

We are excited to have a brand new look for Midspace! With your support, we have been able to create a friendly, consistent and diverse brand.

We have taken on your comments on what you didn’t like from the previous site such as the lack of pictures, dated design and colour scheme.

After sharing our brand ideas during the consultations, we updated it with your suggestions. Here are some of the changes we  made:

  • we expanded on our brand colours to include yellows and blues.
  • we included a mixture of graphics and photographs. For the photographs, we have included images related to nature, animals, diverse group of people and locations around Midlothian. As time goes on and now that Covid-19 restrictions have eased, we will be adding more images from Midlothian. We have used illustrations that are warm, friendly and vibrant to match our new brand.

If you have ideas on what imagery you would like us to use on Midspace, please email julie.huggan@health-in-mind.org.uk with your suggestions.

Website features


One of the key barriers highlighted at the consultations was accessibility. Not being able to access the information due to a disability, low literacy levels, language barrier or finding the information hard to overwhelming. 

To help make Midspace be accessible, we invested in the software ReciteMe.

This software can:

  • Read aloud text on the website (including PDFs)
  • Download the text as an MP3 file to play it where and when it suits you
  • Change font sizes and colours
  • Customise background colour
  • Translate text into more than 100 different languages
  • Access a fully dictionary and thesaurus
  • Reading mask – show only 10% of the screen to help with concentration
  • Magnifier

You can access ReciteMe by clicking the languages and accessibility button on the top right-hand corner of the screen.

Search function

We have improved our search function to be more user friendly. It picks up keywords easily and provides additional suggestions to your searches.

Service directory

Our service directory also has a new filtering system.

You can filter by:

Type of support (drop-in, support with others, support over the phone, online, support with others with similar experience)

Category (men, women, young people, creative, healthy living, loneliness, survivors of abuse, long-term conditions)

Organisations can fit into multiple categories so there is wide range of support available for you to choose from.

Try out our new service directory, please go to https://midspace.co.uk/find-a-service/

Service pages

Thank you for your suggestions of what information to include in our services pages. We have expanded on what information we show on each service page:

Location information

We have included the address and an interactive map so you will know where the service is based. Additionally, we include location information such as parking, wheelchair accessibility, creche facilities and translations services.

How to access the service and contact details

Each service page will highlight contact details and how to access the service. For example, if it is self-referral or referral by third-party. There will be a contact box on each page so you can get in touch with the service.

Waiting lists

We include if the service has a waiting list or not. You will need to contact the individual service to find out exact timescales.

Resources and content

We have received an amazing selection of ideas for resources and content for the new Midspace. Here are some of the main topics shared and our plans.

In our new self-help section, we have included a wide range of multi-media resources such as factsheets, links to trusted websites, videos, podcasts, apps, audio guides and interactive maps.

We have included:

  • Apps and online resources
  • Tips and advice to boost mental health and wellbeing (5 ways to wellbeing, relaxation and mindfulness resources positive affirmations)
  • Information about different mental health difficulties (Links to factsheets and specialised websites)
  • Self-help guides/resources organised by theme (young people, older people, men, LGBTQ+, self-harming, suicidal thoughts, substance use, anger etc.)
  • Self-help activities (Cognitive Behaviour Therapy based)

Have a look at our self-help section here: https://midspace.co.uk/self-help/

Here are some of the main topics suggested and what we have done:

Loneliness and isolation

There is a category in the service directory for ‘loneliness/isolated groups’, and self-help pages on Loneliness and Loneliness and staying connected during Covid-19


We developed self-help pages on anxiety, anxiety and Covid-19, and social anxiety

Covid-19 information

We have included a new Covid-19 section where you can find updates as well as information that can support you during this time by equipping you with the tools and skills to improve your wellbeing.

Outdoor and nature activities

We developed self-help pages on physical activities and green spaces.

Social groups

There is a category in the service directory for ‘social groups’

Outdoor and nature activities

There is a category in the service directory for ‘healthy living’ and self-help pages on physical activities and green spaces.

Peer support

‘Support with similar experience’ is a filtering option in the service directory

Housing and homelessness

There is a self-help page on practical support which includes information on housing


We developed a self-help page on mindfulness and our apps page includes a range of different mindfulness apps


We developed a self-help page on sleep

We are in process of creating a content plan covering the wide range of topics suggested and will be adding them to Midspace in due course. If you have any ideas for topics that are not currently covered on Midspace, please get in touch by email julie.huggan@health-in-mind.org.uk.

Other ideas and suggestions  


We do not include sponsored adverts on Midspace.

Alt Texts

We include alt texts will all our images and graphics.

Heading change

We have changed the heading ‘stories’ to ‘your stories’

Including ‘Easy Read’ information

We are currently looking into training for our project team to learn how to create ‘Easy Read’ information.

Keep in touch!

Please keep in touch and let us know more about your experience using Midspace and/or if you have suggestions for new content.

You can get in touch by email Julie at julie.huggan@health-in-mind.org.uk or calling 0131 225 8508 and asking for Julie.

If you haven’t already, please connect with us on social media and sign up for our monthly newsletter to keep up-to-date with mental health and wellbeing activities in Midlothian-

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