*Last updated 19 February 2021
The current outbreak of Covid-19 (also known as Coronavirus) has caused disruption to mental health and wellbeing services in Midlothian. During this time, some information on Midspace may be out-of-date.
We want to make sure that you are receiving up-to-date and reliable information. In light of the current situation, we recommend you contact the service provider before trying to access any face-to-face service found on Midspace.
We are in the process of contacting service providers and will add service updates to this page.
Scottish Government’s guidance around Covid-19
Midlothian Council and Health and Social Care Partnership Information page
Midlothian Council – Support for all during Covid-19
Click on the links below to be taken to the relevant section of this page.
All programmes are currently suspended. No capacity to offer alternatives at present. Will be considering how to offer a redesigned service.
The Action Group
Click here for the Action Group’s response to Covid-19 – www.actiongroup.org.uk/covid-19
Support has moved to online, telephone and digital formats, due to the current circumstances. Alzheimer Scotland is doing all it can to reach out to all people living with dementia and their families; to ensure that you continue to have all the help you need when you need it.
Although all the Alzheimer Scotland offices are presently closed but you can still call the office, email the team and receive support through the 24-hour helpline.
Phone: 0808 808 3000
Anam Cara has created an online hub for vulnerable women, allowing them to access virtual workshops and establish a line of contact throughout the current lockdown.
The team within ANAM CARA, who usually hold face-to-face group workshops, were faced with the harsh reality of their services being stopped due to the restrictions put in place by the government. The team help those women in need who have experienced difficult circumstances such as; addiction, depression, domestic violence, anxiety, adverse experiences and much more.
The team have established a daily and weekly contact, hosting Zooms calls, phone calls, check-ins and live chats to help those in need.
ANAM Cara currently takes referrals from teams throughout Mid and East Lothian and also take referrals through its website.
Artlink Edinburgh and Lothians
Artlink staff are working from home and contactable by email and phone
If your enquiries are regarding Arts Access then phone 07921392478
The Bonnyrigg Community Trust Shop – Food Bank
The Bonnyrigg Community Trust Shop has re-opened as a food bank.
Food parcels will be issued to those in need. Private message the team on Facebook if you would benefit from a food parcel or need support.
Bonnyrigg Roses provides one-to-one support and counselling for both adults and children. Please get in touch with Trish for more information.
Download the service poster here – Bonnyrigg Roses support and counselling
All Braw Blethers sessions have been cancelled for the foreseeable future.
The Bridges Project office is currently closed but ise continuing to provide support to young people by phone, FaceTime, texts and Zoom. If you would like to talk to someone you can still contact the Bridges Project team using the details below.
CAPS Independent Advocacy
The Individual Advocacy staff for East Lothian and Midlothian are working from home and regularly checking telephone messages so please get in touch on 0131 273 5118 if you need advocacy support.
The team are unable to attend appointments face-to-face at the moment but appointments are available over the phone.
Collective advocacy meetings are now being held online now. You can get in touch with the collective advocacy workers directly on:
- Ele – firstname.lastname@example.org 740 158
- Fingal – email@example.com 402 612
- Jacob – firstname.lastname@example.org 0983 030
- Niamh – email@example.com
- Pam – firstname.lastname@example.org 402 634
- Victoria – email@example.com 102 762
- Anne – firstname.lastname@example.org 660 999
All LEARN courses have been cancelled. You can get in touch with the team by email email@example.com
Children 1st Midlothian Family Wellbeing Hub aims to support families through telephone-based supports throughout this time. The office will be closed, however, through a link-up with Greggs and Social Bite, the team will aim to provide food to families supported by the service for as long as this is available, and will aim to deliver this to families.
Parents worried about their child returning to or starting school have a new dedicated support service for practical help and advice.
Parentline can be contacted over the phone on 08000 28 22 33 or to chat online go to Parentline.
Phone: 0131 654 9540
- The monthly drop-in (last Thursday of the month 10.00 -12.00. St Davids Church Hall, Dalkeith) has been suspended
- Helpline services will continue to be available at existing opening hours.
- Adult clients who are currently in receipt of face-to-face support will be offered telephone counselling support instead
- The team will offer telephone counselling to all new clients instead of face-to-face support meantime
- Cruse Scotland will offer additional support to clients who are on waiting lists to keep in touch meantime, via listening support by the helpline team, many of whom have extra time to spare due to isolation.
- Children and young people’s services will be managed by offering phone or virtual support to young people age 12 or over. For younger clients, Cruse Scotland are creating supports that parents and carers can utilise and have telephone support for them
- Group support meetings have been suspended. Group leaders will be in touch with group members by telephone.
- Chat directly with a bereavement counsellor about how you’re feeling, Monday to Friday from 9.00 am to 9.00 pm. Click on the CruseChat pop-up on the Cruse website.
Dalkeith Citizens Advice Bureau
Dalkeith and District Citizens Advice Bureau is offering very limited face to face appointments. The Advisers are ready and waiting to assist you during these challenging times.
To book an appointment please phone 0131 660 1636 any morning between 10.00 am -12.30 pm or Monday – Thursday afternoons 1.00 pm – 3.00 pm.
EARS Independent Advocacy Service (SCIO)
EARS is currently still providing Advocacy services across Edinburgh and the Lothians, however, face-to-face meetings are currently suspended. For advocacy support, call 0131 478 8866
Edinburgh and Lothian Council On Alcohol (ELCA)
Clients can phone and leave a message or email and this will be answered by ELCA staff.
With regards to service provision it is 4 stages for ELCA:
1. Offering telephone/online support to clients currently receiving counselling
2. Depending on staffing resources – telephone contact for clients who have been assessed and waiting for counselling
3. Same as 2; people who are waiting to be assessed offered a telephone call, offering advice, info etc.
4. Collating a contact/helpline resource sheet to be sent out via email if required.
Fair Start Scotland
Fair Start Scotland is a partnership between The Lennox Partnership and Fedcap Employment Scotland, delivering Fair Start Scotland employment support service on behalf of the Scottish Government. With extensive joint experience, this service can help to make a difference and create positives futures for people, their families and their communities.
When you join Fair Start Scotland, you will get a tailored support package to help you find a job that meets your skills, a dedicated personal adviser, access to training and specialist support to help you manage your health and wellbeing and much more. Fair Start Scotland provides employability support in Aberdeen and Aberdeenshire, the South West and East of Scotland.
The team are passionate about delivering excellent services and addressing the diverse challenges faced by those seeking support – Fair Start Scotland aims to help you overcome your barriers so that you are ready for work.
Due to Covid-19, Fair Start Scotland is currently providing its services by phone, email and or WhatsApp.
If you are facing any barriers that have held you back from employment or you have lost your job due to the current pandemic, get in touch by calling 0800 049 7061, or register your details on www.startscotland.scot
The Future Pathways team is available by phone and email.
Phone: 0808 164 2005
Monday to Friday, 9.00 am to 5.00 pm.
Gateway to Recovery Clinics
Gateway to Recovery Clinics are closed until further notice.
You can contact the MELD team by phone.
Phone: 07843 339 958
Get2gether welcomes new members – all you need to do to join is fill out the membership form.
“Big Nights In” on zoom happen on the same day as our scheduled big events. Get2gether is offering up to 4 social events a week on zoom and on average 8 member-led activities weekly on Facebook.
The team will be keeping an online presence and encourage members to send photos, poems, stories and ideas of what you are doing to keep yourself busy. Send items by email to firstname.lastname@example.org or through Facebook messenger.
You can also phone the team on 07867 179023
Click here to read the latest Get2gether newsletter – Get2gether newsletter March 2021
Gorebridge Community Development Trust
The Gorebridge Community Development Trust team of staff and volunteers can collect shopping, deliver food if you are self-isolating, pick up your prescriptions, be a friendly voice if you need someone to talk to. This is available to those living in the Gorebridge area.
Fill out this form to request support – Request Form
For more information, please go to www.gorebridge.org.uk/
Grassy Riggs has closed until further notice
You can still contact them by phone or email and the team will be posting updates on Facebook.
Phone: 07309 277 591 or 07309 282 979
Health in Mind
Health in Mind in Midlothian’s staff team is working flexibly with people and can offer support in a range of ways. If you would like to talk to someone about support or for further information please contact us. Call 07760 753043 or email email@example.com
Art Psychotherapy Service
The service gives people the opportunity to work with their mental, emotional and physical wellbeing using art materials alongside talking.
Those who attend Art Psychotherapy will learn more about themselves, their relationships and their feelings and through this awareness begin to make changes in their lives. Health in Mind offers one-to-one therapy and group work.
The art materials can give a voice to feelings that are hard to express. Sometimes words may not be easy, but squeezing wet sticky clay, drawing, painting or cutting things up can give expression to something deep down.
During the Covid-19 pandemic, we have been exploring new ways to deliver this service. A full description of this service can be found here – www.health-in-mind.org.uk/services/art_psychotherapy
Bridge to Support
Bridge to Support is here for survivors in Scotland, of abuse by the Jesuits or their staff. To access the service or if you have any questions, you can call us on 0131 243 0136 or email firstname.lastname@example.org
CLEAR (Community Lived Experience for Alcohol and Drugs Recovery) Midlothian
Clear provides peer support for people aged 18 and over with substance use problems who want to work towards positive mental wellbeing.
It’s an informal approach to support and lasts up to eight months.
The service also offers:
- a weekly drop-in focusing on activities, socialising and informal discussions around addiction and mental wellbeing.
- a dedicated women’s peer support worker, who can offer support, information and guidance to women with substance use problems, criminal justice and/or mental health difficulties in Midlothian.
CLEAR has new weekly drop-in on Mondays between 1.00 – 2.30 pm on Zoom to assist people in recovery with self-management tips and offer peer support. Get int touch with Jackie using the details below for more information.
How to access the service?
You can self-refer or be referred by someone else. Please contact us for further information.
Counselling for Survivors of Sexual Abuse (CSA)
To support people who use our services during this time, Health in Mind is currently offering telephone counselling sessions for its CSA Counselling Service.
This option isn’t suitable for everyone, and some people have opted to put their counselling on hold until face to face counselling is available but to give clients further options, Health in Mind is also offering video counselling.
All new clients who are ready to start counselling will be offered telephone or video counselling until face to face counselling resumes.
If you need any further information please contact our counselling team who will be happy to answer any of your questions.
Email email@example.com or call 0131 225 8508 and ask to speak to a member of the Counselling Team.
Equal Access service supports people from ethnic minority communities who face additional cultural and language barriers and help them develop positive mental health and wellbeing.
The Equal Access Team is working hard to ensure that support is still available to those who need it.
All matches will be offered a telephone or video call. This means you don’t need to wait until measures are relaxed to be matched with a volunteer.
Please contact Monika for further information firstname.lastname@example.org or call 07760753043 and ask to speak to Monika.
Face to face support with video
Health in Mind has moved some of its recovery, self-management, and wellbeing groups on to the online platform Zoom. .
If you have access to a smartphone, laptop, or PC, you will be able to join a group. Health in Mind staff will be in contact with you to find out what interests you – and talk you through how to set up and join in.
One-to-one support to access self-help materials. Sessions are currently being delivered via Zoom or telephone. A guided self-help worker provides one-to-one support to enable people to make positive changes in their life now and going forward.
This service can be accessed via your GP or through the Midlothian Access Point
Lothian Deaf Counselling Service
Lothian Deaf Counselling Service provides a free confidential counselling service for those aged 18 or over who are Deaf, deafened, hard of hearing or deafblind throughout Lothian who will benefit from a counselling service specially designed to meet their needs.
To support people who use our service during this time, Health in Mind is currently offering video counselling.
Health in Mind understands this isn’t suitable for everyone, and some people have opted to put their counselling on hold until face to face counselling is available. All new clients will also be offered video counselling until face to face counselling resumes.
If you need any further information please contact the counselling team who will be happy to answer any of your questions.
Email email@example.com or call 0131 225 8508 and ask to speak to a member of the Counselling Team.
Midlothian Access Point
The Midlothian Access Point is open to people aged 18-65 who are registered with a GP in Midlothian and who are looking to improve their mental health and wellbeing.
A member of the team will:
- ask about how you are feeling and how it is affecting your life
- offer information about local groups, services and activities that can help
- refer you onto a support that will work best for you
- Assist you to access this support if needed
The service is currently being offered by phone/video call on various days and times, including evenings. To arrange an appointment, please email your name and contact number to firstname.lastname@example.org. A member of the team will call you within two working days.
The service is delivered by the Midlothian Health and Social Care Partnership and Health in Mind.
Midlothian Crisis Response
Health in Mind’s Midlothian Crisis Response phoneline continues to operate. It is for anyone living in Midlothian experiencing a non-medical Crisis.
It is open from 4.00 pm to 10.00 pm, Monday to Friday, and from 10.00 am to 4.00 pm at the weekend.
The phone number is 0131 663 5533
One to One Support
Our one-to-one support provides a safe, confidential space for people who live in Midlothian to access short-term support. It aims to help people feel more resilient, empowered, less isolated, and better able to manage and enhance their mental health and wellbeing.
Support is currently accessible by phone, video and occasionally face to face support in the community which is dependent on Covid-19 restrictions and guidelines.
Call 077607 53043 or email email@example.com to make an appointment for one-to-one telephone support.
Health in Mind offers a range of groups, workshops and courses that are based on the five ways to wellbeing. Groups are currently meeting online on Zoom.
They are open to those who wish to improve their mental health and wellbeing. They provide a safe space to learn more about mental health and to develop new strategies for wellbeing.
Many also support people to use their own experiences to help others and some offer the opportunity to develop a sense of wellbeing through being in nature and conversation.
Call: 077607 53043
You can find out more about the five ways to wellbeing here.
Roses Reach Out
Roses Reach Out is a supportive online group that is available to people in Midlothian who are feeling lonely or isolated.
Hosted by Lisa Cunningham and Trish Sime (Bonnyrigg Rose F.C Development Worker) the group explores the 5 ways to wellbeing and shares information on community resources to build connections in the local community.
Fridays, 3.00 pm to 4.00 pm
An online group that provides a safe environment that will support you to develop new skills, confidence, connection and creativity that will enhance your wellbeing.
Thursdays, 4pm to 5.30pm
For further information please contact Gwen or Emma.
Midlothian Men Matter
A Tuesday evening meeting for Men offering a listening space, exploring coping strategies and community connecting.
Tuesdays from 7.00 pm
Contact John Murphy for more information.
Arts and Crafts in Wellbeing Group
An online creative exploration, supporting you to connect with others, have fun, learn new skills, develop creativity and improve your wellbeing during Covid-19.
Every Thursday 3.00 – 4.00 pm for six weeks, starting Thursday 14 January.
Call: 077607 53043
Writing to Recovery Group
An online group offering a safe supportive space to explore and develop your emotional creativity, writing skills and wellbeing. The group is facilitated by a mental health project worker and a peer volunteer.
Monday afternoons from 25 January, 4.30 – 5.30 pm for 12 weeks.
Call: 077607 53043
Polish Resilience Development Group
An online group that will provide a safe supportive environment to help you to develop resilience, learn new skills, be creative, develop a connection and prevent social isolation.
Tuesdays, 4.00 to 5.00 pm
An online weekly group for people aged 18 and over and living in Midlothian. This group offers discussions on:
- local news
- local services information
- Sharing your interests, pastime, and hobbies
- Building confidence and independence
- having some fun and feeling that you belong by connecting with others.
Fridays 1.00 pm – 2.00 pm starting January 22nd 2021
Phone: 077607 53043
Annline mindfulness group, where you can come along and join a safe space where you can practice tools and learn strategies to relax and be more mindful.
Fridays 6.30 – 8.30 pm starting on the 12 March and running for 12 weeks.
Phone: 077607 53043
Need to talk?
If you need someone to talk to right now, you can download the Midlothian Need to Talk Card which includes information of helplines that are here to listen.
Rediscover Midlothian has now evolved to a distance befriending service.
Trained volunteers offer support via telephone or video calls to explore ways to use the current situation to promote positive wellbeing and self-care. This could be by exploring ways to connect, be active or learn something new.
Support usually takes place once per week for around 30-45 minutes and matches will last for the duration of social distancing restrictions.
Trauma Counselling Line Scotland
Health in Mind’s telephone counselling service for adults who experienced abuse in childhood is continuing as normal.
Trauma Support Services
Pathway Men is accepting referrals via email and will offer initial assessment and appointments by phone at present. Please be aware that there is an extensive waiting lists.
Practical and emotional support for men who are survivors of childhood sexual abuse or men who have experienced rape/sexual abuse or domestic violence as adults. Health in Mind provides support to develop coping strategies, build self-confidence and reduce stress and anxiety.
You can self-refer or be referred by someone else. The referral form, risk assessment and contact information can be found on our website here.
Homelink Family Support
The staff team are available on the phone during usual working hours and these arrangements are under constant review so please contact the office in the first instance. Leave a message and a team member will get back to you.
The government is committed to helping those with health conditions and disabilities move nearer to the labour market and, when ready, into work.
The jobcentre has a range of services available to help people return to or move closer to work, especially those on a health journey who are unsure of what the next step is. Through its links with local and national organisations, it can also signpost to help people engage with the right support to improve their situation and remove barriers.
In the jobcentre:
- Disability Employment Advisors and Employer Advisors are able to support you and your Work Coach to get the right job or support for you.
- With the support of jobcentre Employer Advisors and Disability Employment Advisors, DWP encourages employers to employ people with health conditions and disabilities through the Disability Confident Scheme.
- DWP Work Psychologists run group discussions on managing mild to moderate depression and anxiety. They also offer one-to-one assessments to help people identify the types of job roles that may best suit their health.
- Access to Work, a free service available from DWP for people with a health condition or disability as defined by the Equalities Act. Among other things, it can help with travel costs, workplace adjustments and in-work support.
- Fair Start, a free service to help people with a health condition or disability, claiming DWP benefits move into work. Funded by the Scottish Government, this support is usually available for up to 12mths.
Contact details for Midlothian JobCentre –
Email: Alan Russell firstname.lastname@example.org
Juno Perinatal Mental Health Support
Support groups are available over Zoom on Mondays 8.00 pm – 9.00 pm and Fridays 1.00 pm – 2.00 pm. Email the team for a link. Please give 24 hours notice if you would like to attend.
Lothian and Edinburgh Abstinence Programme (LEAP)
LEAP is no longer assessing patients or admitting to the programme. The LEAP team will write to all prospective patients.
Lothian Centre for Inclusive Living (LCiL)
The team are in the process of trying to be able to host these groups via Zoom – if you are interested in taking part in these groups, please email email@example.com.
Grapevine’s telephone information and advice service is still open for your calls.
Contact us via 0131 475 2370 or Grapevine@lothiancil.org.uk
Lothians Veterans Centre (Dalkeith)
The Lothians Veterans Centre will not be open for face-to-face meetings for the forseeable future.
If you would like to speak to a staff member, please call Ian on 07501 237404 or Alison 07741 195878
Minority Ethnic Carers of People Project (MECOPP)
MECOPP’s office are now closed until further notice. You can contact the MECOPP team by phone or email.
Phone: 07906 365 883
Mid and East Lothian Drugs (MELD)
Instead of offering face-to-face support by the MELD core service, MELD is now restricted to offering telephone support. All MELD clients have been contacted and offered support over the phone. For those clients who wish to, support is available via Skype, Zoom and other video communications.
Referrals from new clients are still be accepted but as the gateway to Recovery Clinics are closed, all new referrals will be taken over the phone. People can make contact via The Esk Centre on 0131 446 4853 or directly to MELD on 07843339958
All of the groupwork previously offered has been postponed until further notice, but it is MELD’s intention to offer clients the opportunity to engage in Mindfulness via Zoom (video conferencing) regularly over the next few weeks. For more information, please email Linda Bernard at firstname.lastname@example.org. To sign up for this service you will be required to provide your name, telephone number and email address.
As MELD is unable to offer a Needle Exchange service from No11 or The Esk Centre, a delivery service will be provided upon request. To receive this service, please contact Elaine Elder on 07843339960.
MELD is offering free mindfulness sessions, delivered via ZOOM to both staff and clients. For more information, go to the MELD Facebook page
Online SMART meeting via Zoom, every Thursday 11.30 am – 12.30 pm
For more information on how to join, please email Anne Connaghan at on email@example.com
Midlothian Active Choices (MAC)
Midlothian Active Choices (MAC) has suspended all its’ activities for the foreseeable future however some support can be gained through the Midlothian Active Choices Facebook page where the team are posting daily exercise and activity videos as well as holistic wellbeing hints and tips.
The Facebook page is a closed group but the team would be happy to accept requests from any service user who could benefit from it.
Midlothian Community Garden
The Midlothian Community Garden will re-open on reduced hours on Tuesdays and Thursdays.
It is likely that we will have morning and afternoon slots of 2 hours each
If you would like to receive a bag of seeds to grow at home, please contact Jess on 07772 886746
For a full update on Midlothian Council services, including libraries, leisure centres and schools, please click here – Midlothian Council Covid-19 Update
Midlothian SMS Gateways
Midlothian SMS Gateways are moving to a telephone triage temporarily. Staff will take contact names and numbers and call people back within 24 hours. Calls will then be triaged according to risk. Harm reduction advice can be provided on the call.
Phone: 0131 285 9600.
Mums Walk Midlothian
Mums Walk groups have been cancelled until further notice. Members of the group will still have access to their private online group.
The Midlothian Wellbeing Service
The Midlothian Wellbeing Service is currently offering remote support for people living with long-term health conditions or facing challenging life situations.
The team are offering:
- Phone-based one-to-one wellbeing coaching
- Support to develop a ‘stay at home well’ plan
- Online group-based Lifestyle Management courses
- Online Mindfulness courses
Ask your GP or another health professional to refer you to the Midlothian Wellbeing team.
Midlothian’s Young Peoples’ Advice Service (MYPAS)
MYPAS’ Tolbooth Hall office in Dalkeith is now closed to all visitors. The office will remain closed to the public until further notice.
MYPAS staff will also temporarily be unable to meet service users in the community, carry out home visits and will not attend any public training sessions, events or meetings in person.
MYPAS will continue to offer support to young people by phone, text, email or online. All young people currently accessing MYPAS services will be contacted and offered continued support.
MYPAS will continue to accept referrals for all services.
MYPAS staff will continue to do all they can to provide services and support young people in Midlothian and East Lothian.
MYPAS will publish further information on our website as and when the situation changes.
PETAL (People Experiencing Trauma and Loss)
Due to Covid-19, there has been a significant increase in families from across Scotland experiencing the trauma and loss due to the sudden death of a loved one. In response to this and thanks to Scottish Government Wellbeing Fund support, PETAL is now accepting referrals from families who have lost a loved one through Covid-19.
PETAL is currently providing services:
• bereavement counselling
• emotional support
• practical support/advice
Download PETAL’s leaflet here – PETAL leaflet
Phone Number: 01698 324502
The Psychological Therapies Service (PTS)
PTS is switching from face-to-face therapy sessions to telephone sessions as from Friday 20 March 2020. All therapy groups have been cancelled.
Richmond Hope Bereavement Service
All direct face-to-face services have been suspended.
Richmond’s Hope will still offer support by telephone and email.
Phone Number: 0131 661 6818
Safe Families works with families in Edinburgh, East Lothian, West Lothian and Midlothian who are isolated and struggling by linking trained and approved volunteers. Safe Families is providing virtual support from the family support staff and getting families emergency food parcels. Safe Families is currently receiving referrals.
Online family virtual workshops are available. Safe Families can send you a video series of 45-55 minute workshops by email each Friday for 5 weeks. Apply online here.
Self Injury Support
Helpline has been suspended. Text, webchat and email services still running.
Sight Scotland has launched a new Family Wellbeing Service, including a freephone telephone helpline, providing support to people with sight loss and their families.
Individuals affected by sight loss, as well as carers, friends and families with a loved one affected by sight loss at any age or stage, can call the Sight Scotland Family Support Line to access the charity’s expert advice, information and practical and emotional support.
Opening times: Monday to Friday, 10.00 am – 12.00 pm and 1.00 pm – 3.00 pm
Support Line: 0800 024 8973
Through the Family Support Line, the Sight Scotland team can provide information and advice on a range of topics including emotional support and befriending; advice on a wide range of visual impairments; equipment, aids and home adaptations; maintaining independence; benefits and financial support; and how and where to get support in your local area.
Other features of Sight Scotland’s Family Wellbeing Service include befriending, home visits (when Scottish Government restrictions allow) and online information and advice through sightscotland.org.uk
For more information on the Sight Scotland Family Support Line, please visit sightscotland.org.uk/supportline
Sleep Scotland Phoneline
The Sleep Scotland team will be working remotely until further notice, in line with current government guidance. This includes the Sleep Support Line. The team can be contacted via email at firstname.lastname@example.org, or if you know the team you wish to contact, please use the addresses below:
Penicuik Citizens Advice Bureau
Penicuik Citizens Advice Bureau is running a reduced service. The bureau will only be operating an email advice service and a restricted telephone advice service.
Please email email@example.com with as much detail and information about your query. Give the team at least 48 hours (not including weekends) to get back to you.
Check if you can solve your issue online – https://www.citizensadvice.org.uk/scotland
Penicuik Men’s Shed
Penicuik’s Men’s Shed has closed until further notice.
A local group has been set up to support those struggling in the Penicuik area. For more information and updates, go to the Penicuik Ambassadors Facebook Page – www.facebook.com/Penicuik-Ambassadors
Substance Misuse Service No 11 Dalkeith
Midlothian SMS Gateways are moving to a telephone triage temporarily in response to COVID 19 guidance.
Staff will take contact names and numbers and call people back within 24 hours. Calls will then be triaged according to risk. Harm reduction advice can be provided on the call.
No 11 will be restricting access to the building. Access to services shall be over the phone wherever possible, or by prearranged appointment.
The team are prioritising the highest risk clients/ patients and ensuring that medication supplies are maintained.
Phone: 0131 285 9600.
Survivors of Bereavement by Suicide (SOBS)
SOBS has suspended our face to face support groups in line with Government advice, many groups are now offering virtual, online meetings to provide vital peer-led support.
Use the Find a support group tool to find out if your local group can offer this service or contact the national office who will provide details of a virtual support group that can help. Group facilitators from your local groups are continuing to respond to calls and emails and will answer any questions you may have.
Venture Scotland office is closed and all staff working from home. The team are continuing to try to support the young people currently engaging with our courses through digital media. The team are unable to offer face-to-face meetings, however, referrals can still be made via email (firstname.lastname@example.org) and by telephone 07495 836 248.
Veterans First Point
The drop-in service has been suspended until further notice. If you need assistance, please telephone during drop-in times (Tuesday, Wednesday and Thursday 1.00 pm – 3.30 pm) and someone will be able to talk to you on 0131 220 9920.
All scheduled appointments will continue at their usual time over the telephone. The staff member will call you at your allocated time.
For updates, go to www.veteransfirstpoint.org.uk
VOCAL (Voice of Carers Across Lothian)
VOCAL Midlothian is providing a full telephone, video and online service to carers, who can contact VOCAL in the usual way.
For a full update on what VOCAL can provide right now, please go to www.vocal.org.uk/news/coronavirus
Waverley Care has released a full statement about how Covid-19 will effect its services –www.waverleycare.org/news/coronavirus-covid-19-announcement-were-suspending-person-support-services
Women’s Aid Mid and East Lothian
Women’s Aid East and Midlothian remain open although the team have had to adapt how they offer support. The service is being largely delivered by telephone, email, Skype and Zoom.
Phone: 0131 561 5800
Monday – Friday, 9.00 am – 4.00 pm
Youth 2000 Project (Y2K)
Y2K has adapted the way in which it offers and provides support to local young people. The team have developed a range of fun, interactive and supportive digital services, in response to the current situation. Y2K youth workers are available Monday to Friday, throughout the day, to engage with young people on an individual basis through our social media platforms. The team are also delivering weekly Zoom group sessions and health and wellbeing supports which will also include some evenings. Young people who wish to can work towards Dynamic youth awards remotely, with support from an allocated youth worker.
Y2K has a new project starting called 180+. This is a community outreach project where our staff will be going out into local communities to engage with young people on Wednesday and Friday evenings.
If you have been working with a young person who you feel would benefit from getting involved with the current programme of support, please signpost them to the y2K Facebook, Instagram and Twitter pages.
During the coronavirus pandemic, Anxiety UK has extended its helpline hours to provide additional support in the evenings until 10.00 pm and over the weekend between 10.00 am -8.00 pm.
Breathing Space is a free, confidential phone and web-based service for people in Scotland experiencing low mood, stress, depression or anxiety.
Phone: 0800 83 85 87
Monday to Thursday – 6.00 pm – 2.00 am
Friday to Monday – 6.00 pm – to 6.00 am
For people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
Every day, 5.00 pm – 12.00 am
Hopeline is a confidential support and advice service for:
- Children and young people under the age of 35 who are experiencing thoughts of suicide
- Anyone concerned that a young person could be thinking about suicide
Phone: 0800 068 4141
Families Outside is the only national charity in Scotland that works solely on behalf of families affected by imprisonment. The team directly support to family members and friends who have someone close to them in prison.
The team are currently unable to provide face-to-face support but continue to offer phone support to family members and/or professionals.
There are training sessions available for professionals and work to improve policy and practice – see the Families Outside website for more information about these areas of our work.
A designated UK support for those who are grieving, providing a helpline, web chat and email support. This is for anyone in the UK, who needs support.
Phone: 0808 8020111
Monday to Friday, 9.00 am – 9.00 pm
A confidential and unbiased service offering help, information and support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.
Phone: 0845 390 6232 or 020 7253 2664
Monday – Friday 9.30 am – 8.00 pm
LGBT Health and Wellbeing Helpline
The helpline provides information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland. The team also provide support to those questioning or wanting to discuss their sexuality or gender identity.
Phone: 0300 123 2523
Tuesday and Wednesday between 12.00 pm – 9.00 pm
Between 3.00 pm – 9.00 pm
The National Funeral Costs Advice Helpline
The National Funeral Costs Advice Helpline has been repurposed for emotional support for unattended funerals.
Phone: 03000 113 301
Samaritans offer confidential emotional support for people experiencing feelings of distress or despair, including those that may lead to suicide.
Phone: 116 123
Open every day, all day
Leave your first name and a contact number, and one of the Saneline professionals or senior volunteers will call you back as soon as practicable.
Switchboard LGBT+ Helpline
Switchboard LGBT+ Helpline is for all LGBT people across the UK.
Every day, 10.00 am – 10.00 pm
Phone:0300 330 0630
Beat eating disorders
Beat support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members.
Helpline: 0808 801 0677
Student line: 0808 801 0811
Youth line: 0808 801 0711
Beat helplines are open 365 days a year from 12.00 pm – 8.00 pm during the week, and 4.00 pm – 8.00 pm on weekends and bank holidays.
If the lines are busy and you can’t get through immediately, please do try again or try the one-to-one webchat.
Rape Crisis Scotland
The Rape Crisis Scotland helpline offers free and confidential support and information by phone, email and text. It is for anyone aged 13 and over, of any gender, affected by any form of sexual violence, no matter when or how it happened.
Phone: 08088 01 03 02
Text: 077537 410 027
Scotland’s Domestic Abuse and Forced Marriage Helpline
The helpline supports anyone with experience of domestic abuse or forced marriage, as well as their family members, friends, colleagues and professionals who support them. The team provide a confidential, sensitive service to anyone who calls.
Phone: 0900 027 1234
Survivors UK supports men who have been sexually abused.
A chat service for men who have experienced sexual abuse either as a child or an adult and allows you to have a confidential one-to-one chat with one of the trained helpliners.
Al-Anon helpline is for anyone affected by someone else’s drinking.
Phone: 0800 0086 811
Every day, 10.00 am – 10.00 pm, 365 days a year.
Please do not leave a message as, to ensure callers’ confidentiality, the team are unable to return calls.
Cocaine Anonymous (CA)
Cocaine Anonymous (CA) is a fellowship, offering information and support to people affected by addiction to cocaine and other mind and mood-altering substances.
Phone: 0800 612 0225
Drinkline runs a free, confidential helpline for people who are concerned about their drinking, or someone else’s.
Phone: 0300 123 1110
Weekdays, 9.00 am – 8.00 pm
Weekends, 11.00 am – 4.00 pm
Know the Score
Confidential drugs information and advice.
Phone: 0333 230 9468
Scottish Families Affected by Drugs & Alcohol
If you are concerned about someone’s alcohol or drug use, contact Scottish Families Affected by Drugs & Alcohol. Available 9.oo am-11.00 pm Monday to Friday and as a call-back service on weekends.
Phone: 08080 10 10 11
Monday – Friday, 9.00 am – 11.00 pm
Call back service on weekends.
Talk to Frank
Talk to Frank for friendly, confidential drugs information and advice.
Webchat and email advice are also available, along with a wide range of online resources on the Frank website.
The Age Scotland Helpline
Information and advice for older people.
Phone: 0800 12 44 222
Monday to Friday, 9.00 am – 5.00 pm
Elder Abuse Helpline
The Elder Abuse Helpline offers free and confidential advice and support on:
- financial harm or exploitation
- physical abuse
- emotional or psychological abuse
- sexual harm or abuse
Phone: 080 8808 8141 (press 2 for Scotland)
Monday – Friday, 9.o0 am – 5.00 pm
Phone: 800 1111
Every day, 9.00 am – 12.00 am
For more information, go to www.childline.org.uk
The Mix is the UK’s leading support service for young people. The team can help you take on any challenge you’re facing – from mental health to money, from homelessness to finding a job, from break-ups to drugs.
Phone: 0808 808 4994
A crisis messenger text service providing free, 24/7 crisis support across the UK. The service is for people aged 25 or under, and are experiencing any painful emotion or are in crisis.
Text THEMIX to 85258
Lone Parent Helpline
The Lone Parent Helpline offers emotional support and information for lone parents on a range of topics, including:
- child maintenance
- welfare benefits and tax credits
ParentLine Scotland is the free, confidential helpline run by Children 1st. Its highly trained call-takers offer help, advice, information, reassurance or just a friendly listening ear to stressed parents or carers.
Monday – Friday, 9.00 am – 9.00 pm
Saturday – Sunday, 9.00am – 12:00pm
ACE IT – I.T Helpsheets
With many people in isolation and not able to see family, friends or do our usual day to day activities such as grocery shopping, ACE IT has created a series of I.T helpsheets which can be accessed and used to set up key tools to help us through this difficult time.
Ability Net has a range of resources to older people and those with disabilities to access technology.
Artlink Edinburgh and Lothians
Artlink Edinburgh and Lothians are creating lots of different creative resources and activities. See their website for updates and more details.
BT Skills for Tomorrow
Online courses to learn new skills for work, home and everyday life.
CHAYN is a global volunteer network addressing gender-based violence by creating intersectional survivor-led resources online.
Child and Adolescent Mental Health Services (CAMHS)
CAMHS have a comprehensive list of online resources for children, young people and their family/carers.
Click here to view the CAMHS online resource page – services.nhslothian.scot/camhs/Resources/Pages/Online-Resources
Coping with stress during the Covid-19 outbreak
Advice from World Health Organisation – Coping with stress
Coronavirus (COVID-19): Advice for professionals
People who work in health and care settings should be extra vigilant about any new or developing symptoms. Check out this webpage for more advice – www.nhsinform.scot
Coronavirus information for service users and their families from the Mental Welfare Commission for Scotland
Updated on the 6 May 2020.
Fire Safety during Covid-19
Advice from the Scottish Fire and Rescue Service on how to stay safe during Covid-19
Forward Mid Stay Well Guide
Forward Mid have put together a guide to help people stay in good spirits throughout the outbreak of Covid-19.
Forward Mid Staying Well
A mindful approach to helping your team through the current global crisis.
Health in Mind
Health in Mind service updates and free resources.
Helping children cope with stress during the Covid-19 outbreak
Advice from the World Health Organisation – Helping children cope with stress
Mental wellbeing audio guides
A series of mental wellbeing audio guides to help you boost your mood.
Midlothian Facebook Community Forums
Midlothian Council Emergency Help
A list of services that can help with money, food, and prescriptions.
Mind is a mental health charity based in England but has a lot of online resources to support you during Covid-19
Public Protection in East Lothian and Midlothian
Penumbra’s online resources on how to keep well during the outbreak of Covid-19.
Royal College of Occupational Therapists
The Royal College of Occupational Therapists has put together top tips for staying well during Covid-19.
Safe Lives have a collecti0n of resources to help adults and children living with domestic abuse, and the professionals working hard to support them, during Covid-19.
Scams during Covid-19
As Scottish communities deal with uncertainty and isolation, there is a rapidly increasing variety of scams related to the Coronavirus (COVID-19) outbreak. Scottish Standards Scotland have put together a guide to help you protect yourself from scammers.
Scottish housing advice during Covid-19 – www.scotland.shelter.org.uk
Scottish Women’s Rights Centre – Covid-19 and support
A comprehensive list of support available for women experiencing abuse during Covid-19 outbreak.
SCVO Coronavirus Directory
Search for support in your area, including:
- Emotional/social support
- Food/grocery delivery
- Information and advice
Online Directory: www.covid-19.scvo.org.uk
National Academy for Social Prescribing
The National Academy from Social Prescribing has designed a Personalised Wellbeing Plan template, which can be used by anyone who is self-isolating, family, friends, healthcare professionals and carers to summarise a person’s personal circumstances and the things that matter most to them at this time.
Staying well while social distancing
NHS Lothian Occupational Therapists have developed a fantastic resource to help you stay well while you are social distancing.
Click here to download the document – Staying well while social distancing
Advice for all unpaid carers during Covid-19
A selection of resources for young people to find out more about what’s happening and the simple steps you can take to help prevent catching COVID-19 and spreading to others. Also find out more about what you can do if you are feeling anxious and worried, and how you can support others in your community.