Early Intervention Crisis Response Service (Orchard Centre)

The Early Intervention Crisis Response Service (EICRS) provides telephone and one to one contact for people with a mental health difficulty who are experiencing a non –medical crisis. An experienced worker will assist in any appropriate way to enable the person to find a solution to their issue.


Staff with listen to, talk with and support the caller whether they have made contact in person or by phone. They may also offer the person information and support to access other specialised services depending on callers needs. There is an offer of a follow up and support time to help the person resolve any difficulties or issues.


This service is available evenings and weekends. Lines are open: 

Mondays to Fridays from 10.00 am to 4.00 pm 

Saturdays and Sundays from 4.00 pm to 1.00 pm 

Tel : 0131 663 5533

Service Categories

Eligibility

Intended Client Groups:

  • People Experiencing Mental Health Difficulties

Applicants for this service should also meet this condition:

Midlothian residents (16-65 years) experiencing mental health difficulties

Referral

Self Referral

This service accepts direct self referrals.

Agency Referral

all agencies. However, those using the crisis part of service must self refer.

Contact Info. & Service Address

1 Douglas Crescent
Bonnyrigg
EH19 2DF

Office Hours

Orchard Centre hours:
Monday to Friday, 9am to 5pm

Service Hours

-EICRS hours:
Monday to Friday, 4pm to 10pm
Saturday and Sunday, 10am to 4pm.-

Service Contact

Tel: 0131 663 5533
Email: [email protected]
Website: www.health-in-mind.org.uk

Facilities & Access

This service has the following facilities:

  • Public Parking
    There is on street parking at the centre, however there is no allocated parking for Orchard Centre Service users.
  • This service is not accessible to wheelchair users.
  • Creche facilities are not available at this location.

Provider's Name: Health in Mind

Type: Charity/Voluntary

Health in Mind is a Scottish Charity whose mission is to promote tolerance and greater understanding of mental health issues through:
  • Offering a range of mental health and wellbeing services
  • Raising awareness of mental health and wellbeing issues
  • Innovating, developing and promoting new approaches to mental health improvement.
Previously known as Edinburgh Association for Mental Health (EAMH), Health in Mind was developed in 1982 and continues to deliver a wide range of services across the Lothians and Borders, including one national service.

Services run by this provider

Service Contact

Tel: 0131 663 5533
Email: [email protected]
Website: www.health-in-mind.org.uk

Office Hours

Orchard Centre hours:
Monday to Friday, 9am to 5pm

Service Hours

EICRS hours:
Monday to Friday, 4pm to 10pm
Saturday and Sunday, 10am to 4pm.

Find Services


Subscribe to our mailing list