Factsheet: Crisis

This factsheet is available in a downloadable PDF here. 

Table of Contents

Day Crisis Services
After Hours Crisis Services
Community Services
Other Types of Support Within the Community


Crisis can occur in people’s lives for many reasons and can affect people in different ways. It is a personal experience that has its own meaning for the person in crisis. This factsheet contains some suggestions of actions you can take and agencies that can help in times of crisis.

Day Crisis Services

Hospital based service for Midlothian are located in the Royal Edinburgh Hospital. See Edinburgh Crisis Centre.

After Hours Crisis Service

Help, support and specific information is available at Midlothian’s Mental Health Early Intervention Crisis Response Service (EICRS).

The EICRS is open weekdays 4-10pm and weekends 10am-4pm. It is available 363 days per year, and is closed on Christmas and New Year’s day. To contact EICRS phone 0131 663 5533.

Community Services

Services that provide crisis support in Midlothian are community-based. Some services can work with a person in their home.  Community-based services focus on providing emotional and/or practical support to enable a person to manage a crisis in the community.

There are voluntary agencies that provide support, information and advice depending on the kind of help required. They include telephone helplines, specialist advice services such as Citizens Advice Bureaus, advocacy, mental health services, housing support services and carer services.

Often a first point of contact is a GP who provides medical treatment in the community and can refer a person to community-based statutory services such as the Community Mental Health Team. Alternatively you can access social care services.

Hospital-based services focus on medical crises and provide assessment, treatment and care. The Intensive Home Treatment Team provides care and treatment at home and has psychiatrists, nurses, a psychologist, social workers and occupational therapists in the team. If admitted to hospital there is a social work team attached to hospital wards for inpatients.

Other Types of Support Within the Community

In times of crisis it can be difficult to know where to go for help. As well as offering immediate emotional support, The Early Intervention Crisis Response Service based with Health in Mind’s Orchard Centre Services can help a person to find information about specific local services that may be able to help in resolving the crisis and provide longer-term support. This service can also provide social support and activities.

Related Services

Below are links to Services in the Edspace database that may be of interest:

External websites related to Crisis

These web sites may be useful. Please note that we are not responsible for external sites; if you find any broken links or inappropriate content please report it to the site administrators using the feedback page.

  • Advocard
    Advocard provides advocacy to individuals who are experiencing or have experienced mental ill health and who live in the community in Edinburgh. This means they support people to be heard to have a greater say in decisions made about their lives and their care and treatment.
  • CAPS Advocacy
  • NHS Lothian Site
    NHS Lothian Website
  • Samaritans
    Samaritans provides confidential emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which may lead to suicide. You don't have to be suicidal to call us. We are here for you if you're worried about something, feel upset or confused, or you just want to talk to someone.

Phonelines Related to Crisis

  • Breathing Space

    0800 83 85 87

    A free, confidential phone line you can call when you're feeling down. They also have an excellent website which has loads of information and a self-help toolkit.

  • Edinburgh Crisis Centre

    0808 801 0414

    Edinburgh Crisis Centre supports people in crisis and their carers. Their free phone number is 08088010414
    Open 24 hours a day 7 days a week.

  • No Panic

    0808 808 0545

    No Panic Helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and other related anxiety disorders including those people who are trying to give up Tranquillisers. Also provides info in ethnic languages. Phone: 0808 808 0545 Hours: 10-10pm - every day of the year - answer phone thereafter


    0845 767 8000

    A telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. 0845 767 8000 (charged at local rates) 1pm to 11pm every day www.sane.org.uk

  • The Samaritans

    08457 90 90 90

    The Samaritans will not try to give you advice, judge you or tell you what to do, they will just listen and support you. They are there for anyone, especially those who are suicidal or in crisis.

Search Factsheets

sign up for our newsletter